Shipping & Returns

Imbotec Shipping Policy:

We ship all our products by courier.

During Checkout you will have a number of options to pick from. They Include:

 

  • In-Store Pickup - Pick your items at our office in Ontario.

  • By Ground - We will select the courier company and service that is most appropriate for your purchase. Our selection is based on delivery performance, current pricing and destination. Delivery time is usually up to 5 days.

  • By Air - This option is also based on service availability, cost and destination. Delivery time is usually 1 day.

 

For same day shipping and Overnight delivery, purchases must be made before 2:00 PM EST.

Purchases over $500 qualify for free shipping within continental North America. 

Delivery Times:

Note that sometimes courier companies face issues related to transit times. We will not be responsible if a courier company does not fulfill their time delivery commitments. But rest assured that we will let you know as soon as we know.

Shipping to destinations outside of continental North America:

Our amazing flat fee of $20 Ground or $40 Air does not apply to international orders. If you have made arrangements with a transportation company to handle your shipments, we will be glad to work with them. In this case, select "In-Store Pickup" and after going through checkout, please send us an email to let us know that you have a preferred method of shipment not listed on our website.

Oversized or overweight equipment:

Some of the products on our site, require to be shipped on a pallet. This equipment cannot generally be handled by courier companies. In such cases, we will contact you to discuss and arrange by other methods.

Signature requirements:

We require all packages to be signed at the time of delivery. If your package arrives late or damaged, we will open a claim or help you open one (depending on the case) with the courier company and work towards having the issue resolved to your satisfaction.

However, if you have made arrangements with your courier company for packages to be dropped off without a signature, we will not be responsible for products that arrive late or damaged.